I cannot understand why Nirav, the head of the company, would weigh in here instead of having the PR/Marketing team of or someone come up with an answer for this. Made it so much worse and I have such a bad feeling about them now.

Maybe some Ben Franklin will help them “It takes many good deeds to build a reputation, and only one bad one to lose it.” “Never ruin an apology with an excuse.”

Are you pricing it as supplied by Framework or the DIY where you can bring your own separately purchased RAM and storage? That could bring the price down. And you can start small and grow it later. And repair it if things go wrong. If you really want a Linux laptop I think DIY framework is the best option you’re going to get at the moment due to the repairability and sustainability. I think the trackpad is perfectly fine. I use headphones on a laptop so I barely remember what the speakers sound like. Or just stick with Apple if you prioritize hardware feel. That’s perfectly valid.